Who we are
ACCIDENT ASSIST LIMITED (“we”, “us”) is the data controller for personal data collected through this website. Registered office: [To be confirmed: registered office address]. Company number: [To be confirmed: company number]. ICO registration number: [To be confirmed: ICO registration].
Contact: info@accidentassistnottingham.com or 07866 763153.
What we collect
- Contact details: name, mobile number, email address and preferred contact method.
- Accident details: date, time, location, vehicle registration, description, whether your vehicle is driveable and any photo you choose to upload.
- Whether anyone was injured (Yes / No / Prefer not to say). We do not ask for detailed medical information.
- Technical data: a one-way hashed version of your IP address used only to prevent spam and abuse.
How we use it and our lawful basis
We use your information to respond to your enquiry or accident report and to help you access suitable accident support services. Our lawful bases are taking steps at your request before entering into a contract, and our legitimate interests in responding to enquiries and keeping our website secure. Where health-related information is involved, [To be confirmed: applicable Article 9 condition].
We do not use your information for marketing.
After you submit a form, you may choose to also send your enquiry details to us via WhatsApp (operated by WhatsApp/Meta), which is then subject to WhatsApp’s own privacy policy.
Sharing your information
With your agreement, we may share relevant details with service providers involved in assisting you, such as recovery, repair or replacement vehicle providers: [To be confirmed: categories/names of third parties]. We use trusted hosting and IT providers to store data securely. We never sell your data.
Storage and retention
Submissions are stored securely with access restricted to authorised staff. Photos are kept in private storage. We keep your data for [To be confirmed: retention period], then securely delete it. Data may be processed outside the UK by our hosting providers under appropriate safeguards: [To be confirmed: transfer details].
Your rights
Under UK GDPR you have rights to access, correct, erase, restrict or object to the processing of your data, and to data portability. To exercise these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
Last updated: [To be confirmed: date]